February 5, 2012

New Series: Mind Your Own Pay-Per-Click (MYOPPC)

myoppc-logo

If you are  a ‘Do it yourself’ kind of person then this new series is definitely for you. Each week I will be posting new articles on how to manage your PPC campaigns yourself.  It doesn’t matter if you are a small local business, large corporate, or online e-tailer, there is sure to be something here for everyone.

Why am I doing this? Well honestly, I’m pretty tired of all the small to medium business’ out there (quite possibly you!) who are getting ripped off by sub-standard service providers in the online marketing space who charge too much and deliver too little to their clients.

And by too little I mean in some instances only ~ 50% of the money the client spends goes in to actually buying ads on Google, Yahoo, or MSN.

This is certainly not the case across the board, and there are many PPC providers in the small business and Local search space who do a great job, and can justify the ~50% margins that they charge… After all, they too need to pay the bills.

But I’m here to tell you that with a little bit of time, maybe 30 minutes a day, you can actually manage your own Pay-Per-Click for your business and ensure that 100% of you money goes into buying search ads, not just 50%!

So, if you would like to learn PPC and keep up with all the latest and greatest techniques on running PPC campaigns for yourself then please sign up to my newsletter here!

See you on the other side!

Regards

Leigh Hanney

Adwords: Dynamic Keyword Insertion Fail

OK – Dynamic Keyword Insertion (DKI) in AdWords , Yahoo, AdCenter – and how easy it is to get it wrong…

For those of you who don’t know, DKI is when you can add in the search query (keyword in you list that triggered the impression), dynamically into the ad text.

It can be a good time saver if used well, and with a well structured account. However it can also come out the other end royally screwy, so be warned.

Now, we’ve all seen PPC ads that suck, like these ones, yes?

dki-children

And I was going to go on about how crappy they were ‘selling children’, wholesale even from ebay – nice :)

…but then I remembered the ad I wrote using DKI 12 months ago…

retailmenot-selling-children

So – it’s easy to do, even for the best of us, so be careful. DKI should only be used if you’re sure that you’re ads are going to make sense.

Google AdWords Ad Preview Tool is good for this

Best thing you can do is make certain that your adgroups are themed and structured correctly in the first place. DKI may then work quite well.

That said however, if you’ve got the structure right, and nice small ad groups, then you shouldn’t technically need dynamic Keyword insertion, but rather be able to focus on the best possible Headline / ad text for that group.

Anyway – bit of a laugh.

Google’s Search Based Keyword Tool

New video from Google UK. Quick overview of the Search based keyword tool (sktool) www.google.com/sktool/

I’ll cover the search based keyword tool in more detail in a later post, but if you know nothing about it then this video works as a good intro…

If you’re looking for the standard Google Keyword tool, then it can be found here -  Google Keyword Tool (External) or from within the ‘Opportunities > Tools’ tab in AdWords

Using Google’s Wonder Wheel to build better Content Network targeted campaigns

I’ve written a number of posts on content network optimization and the reoccurring message in all of them is to make sure you are creating themed ad groups.

I recently explained how Google create concepts when analyzing the content network and then group these concepts into categories, so when building out AdGroups for the content network, the goal is to great themes that Google can then easily match to the content categories they have defined.

Easy huh?

Well it’s actually easier than you think…  Meet the ‘Wonder Wheel’ a free tool Google have added as part of their Search Options features.

Essentially, the Wonder Wheel gives us a graphical representation of the search we have performed, in relation to the other related searches. In effect, it actually build out our themes for us.

So let’s go back a step and I’ll first show you where to find the wonder wheel.

- Go to google.com and conduct a search. Let’s search for ‘jackets’

google-jackets-1

- Just below the search box, above the search results, you will see the link ‘show options’. Click on this.

- Down the left hand column we now have a whole list of options available. Select ‘Wonder Wheel’ below ‘Standard View’ (Fourth group of links down) and the wonder wheel appears to the right.

google-jackets-wonder-wheel

Now what we have is a graphical representation of the searches or themes that google believe are most relevant to the initial query, in this case ‘jackets’.

Clicking on ‘leather jackets’ on the wheel will then expand that topic to create another set of themed search queries.

google-wonder-wheel

…do you see where I’m going with this?

In order to then translate this to your content network ad group creation, follow each branch of the wheel for each search query, and build out your themes.

The most important thing to remember here is to create an ad group for each spoke of the wheel, and not one ad group that includes all the spokes.

Golden rule for the content network is to build tightly themed ad groups (and lot’s of them) with 1-4 key words.

Here’s an eample of how I’d do this with ‘jackets’

Ad Group 1:
-    jacket
-    jackets

Ad Group 2:
-    leather jacket
-    leather jackets
-    leather jackets online
-    leather jacket  sale

Ad Group 3:
-    designer leather jacket
-    designer leather jackets
-    designer leather jackets online
-    designer leather jacket sale

Ad Group 4:
-    mens jackets
-    men’s jackets online
-    mens jackets sale

Ad Group 5:
-    discount jackets
-    discount jackets online
-    discount jacket
-    discount jacket sale

And keep gong. Don’t be surprised if you end up with 100 (or 500).

Next step is to write the ads – Just do 1 ad per ad group initially. Theme will not be an issue as each ad group is pretty tight.

Remember, Headline for impact, and strong call to action.

Once your ads are live and you begin to collect data, you can optimize as per normal.

Google Content Network – Strategy Cheat Sheet

Disclaimer:  I received this one-sheeter from Google last week. While I don’t yet have any hard data to support networkthese strategy recommendations, they’re definitely worth considering.

Google Content Network Strategy

Invest Time Upfront

-    Set up your campaign correctly from the start

  • Choose the right targeting option to meet your campaign goals. Use contextual targeting with keywords grouped by theme to achieve direct response goals and use placement targeting to reach domains and pages for branding goals.
  • Divide and conquer – Manage search and content campaigns separately to customize content keywords, placements, bids, and budgets. This will give you the flexibility to test different content strategies without affecting the performance of your search campaigns and will tighten control over your content network spending.
  • Measure and track conversions – Set up Google conversion tracking before running a content campaign. With conversion tracking, you will be able to see your cost-per-acquisition (CPA) for each ad group and placement to better inform your optimization decisions.

Guide Your Consumer

-    Make it easy for people to respond to your offer

  • Drive action with compelling ads. Attract potential customers to your ad by highlighting unique selling points and promotions with engaging, descriptive messaging. Include call-to-action phrases in your ad to reference a desired action post-click.
  • Match destination URLs to what’s being advertised in your ad. Create a seamless experience and keep potential customers engaged by linking your ad to customized landing pages that load in less than one second, or even faster.
  • Remove distractions and pave the way for conversions. Provide an easy path for users to purchase or receive the product or offer in your ad. Make it visible on the landing page by placing your call-to-action button on the top half of the page, above the fold.

Track, Tune and Prune

-    Manage your campaign closely as it ramps up, then put it on auto-pilot

  • Evaluate performance at the placement level. See where your ads are showing in the Networks tab in your account or with a Placement Performance Report (PPR) and spend more time evaluating sites that make up 80% of your spend.
  • Extend your reach by replicating success. Get more of what’s working by noting where your ads are performing well and creating similar ad groups and related placements to reach additional high potential areas of the content network.
  • Refine ad groups to improve ROI. Fix what’s not working by decreasing bids on poor performing placements, excluding undesired placements, and adding negative keywords to refine targeting.
  • Auto-optimize with Conversion Optimizer. Another benefit to implementing Google’s conversion tracking is Conversion Optimizer. . Turn on Google’s Conversion Optimizer and select a maximum CPA and Conversion Optimizer will automatically manage all of your bids to drive the most conversions at an average cost below that CPA.

Why you shouldn’t use Google AdWords new Opportunities Tool yet

A guest blog post by Dennis Yu, CEO of BlitzLocal, providing local advertising services to small businesses.

In the name of helping you optimize your campaigns, Google has been releasing tools to help you estimate an appropriate campaign budget, add new keywords, bid appropriately, and so forth. What you’ll notice is that all these recommendations have one thing in common.

To get you to spend more money.

I’ve never once seen the tools say “Hey, I think you should decrease your bids on these keywords,”– have you? Google recently released the “opportunities” tab, which is an enhancement on their campaign optimization tool:

adwords_opportunities_main

For each ad group, they provide a list of new keywords you can add to your campaign and the estimated number of incremental impressions you can get by adding them. For this example, we’re looking at a Denver liposuction surgeon, so we’re looking at just folks in the Denver area– although Dr. Verebelyi does have nationwide clients for certain procedures.

You’ll notice that the Opportunities tool isn’t smart enough to determine geography in it’s volume estimation. Note that for “facial peel”, we have Denver targeted and Colorado targeted ad groups. Google’s tool lists the same volume estimate of 45,000 searches for both.

colorado_facial_peel_estimateNow let’s go into the specific keyword recommendations:

facial_keyword_ideasNote that it has terms such as “chemical peel training” (which is not a consumer-oriented term) and “chemical peel uk” (wrong geo). When Google gets smarter about these tools, they should be able to figure out which ones are truly relevant to small businesses wanting to do local Internet marketing. But at least they put a disclaimer in the footer about how these discoverrecommendation may or may not improve performance. In the same light, smoking cigarettes may or may not cause lung cancer.

But I digress. What’s nice is that the tool will uncover keyword variations that you might not have thought of. And while the particular volume estimates are way off, at least it’s directionally accurate for nationally targeted campaigns. For their next iteration, Google should be able to give you an estimated Quality Score should you add those terms and even allow you to sort by impact to Quality Score. After all, if you select the terms, they will calculate the score anyway– so might as well pre-score, don’t you think?

I’d love to hear experiences you have in managing campaigns for small business clients and local PPC in general.

AdWords: How Many Keywords Should I Start With?

Once upon a time you could throw as many keywords as you could think of into a new AdWords account and just start testing and refining as you go. You didn’t even have to worry too much about structure or theme.building-keyword-lists

I call this the old school brute force PPC, and guess what? It doesn’t work anymore.

Google have server farms to maintain, response times to uphold, and users to please. They really don’t have the patience or the time to process account with 2,000,000 irrelevant keywords. They want to simply show the best ads to those that are searching.

Penalizing poor account structure, overloaded keyword lists, and irrelevant themes are just part of Google’s algorithm, but it’s important to understand what they’re looking for when you do set up your account so as not to trigger any filters that may signal to them that you’re a novice with no idea what you are doing (even if that’s true!) :-)

Google’s Account History comes into play when you set up a brand new account, as does keyword Quality Score, but account history’s an important one to understand.

When you start from scratch and create a campaign, Google knows nothing about you, or your product or service. Your account history does not exist. Nor do they know how well your ads, and offering will be received by their users.

Trust = Zero.

…and you, my friend, have to earn it!

So think about it from Google’s perspective when you’re building your initial key word list. Is what you’re about to do signaling trust? Or could it be flagged as suspect?

In short, don’t just go out and add in every single keyword you can think of, because chances are many of them will simply perform badly, and more to the point, anything that does perform sub-standard will impact on your account history and quality score, and ultimately the price you pay per click.

There’s no golden rule in how many keywords to upload at first, as every market is different, but I personally take this approach:

Firstly I do my keyword research…

Normally I’ll start with Google’s free tool to start to build out my lists. Then I may expand using a paid tool such as KeywordSpy or WordTracker.

After this I could have 10,000 or more keywords!

But… The next step is most important as I’ll then group my lists into head terms (high volume), Torso Terms (medium volume), and Tail Terms (low search volume per keyword)

What I want to do is give my new account the best possible chance of initial success, so putting in all 10,000 terms may seem like a good idea, but in reality it’ll just complicate matters and potentially raise a flag in Google’s system that could hurt your account.

What you should do is take the primary themes from the Head and Torso keyword lists and create your campaigns and AdGroups around these themes only.

Keep all your other keywords however as these are still potentially relevant, but don’t just dump them all in.

Once you begin to get traffic and build up your Account History and quality, you can them expand on the various themes that are working and slowly integrate in the long tail. Not only does this make for a well structured and tight account, it also cuts down on wasted clicks and money from day one.

Good luck and let me know if you have any questions.